How quickly do you ship your items?
Do you have to buy all of the same items to take advantage of your website's quantity description?
Can you alter any of your items for me or customize them?
How can your prices be so low?
Do you ship around the world?
Where can I get help if I am confused about a product or policy?
How often do you get new items?


How quickly do you ship your items?
We do our best to ship our items within 24 hours of the time your order is placed. Occasionally there can be a delay, but we are always thanked by our customers for our fast and speedy shipping!

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Do you have to buy all of the same items to take advantage of your website's quantity description?
No, as long as your order has that quantity of ANY items you will get that pricing tier for that item.

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Can you alter any of your items for me or customize them?
Unfortunately, this is not an option at this time. You can however bring Sterling silver items to your local jeweler and have them altered.

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How can your prices be so low?
We do our best to cut out the middle man and pass on all savings to our customers. Through an efficient work atmosphere we are able to deliver truly unbeatable pricing!

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Do you ship around the world?
Yes we ship everywhere!

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Where can I get help if I am confused about a product or policy?
You can call our customer service line at 1-800-722-5116 You can also send us an e-mail to [email protected] Also you can visit our friendly forums to get the quickest help from members and our staff. http://www.vicalla.com/boards/

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How often do you get new items?
We are also adding new products to our website. Usually we are adding new items every day! We do our best to keep our product line fresh and interesting for our customers!

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